Shipping costs are calculated based on the grammage as follows,
- For all orders weighing up to 2kg, 12 euros incl.
- For all orders over 2kg, 20euros TTC
Following the validation of the order, we ship the orders within 7 working days. We send an email to our customers during shipment with the package tracking number if applicable. If necessary, we will ship the order in several packages.
We deliver to the following countries via Japanese Post:
|Delivery time*||Package tracking|
|International e-packet||about 7 days||Included|
|International Parcel Post||about 7 days||Included|
* Delivery times are indicative and not contractual.
* Guadeloupe being in a specific area for the carrier"La Poste", delivery times are indefinite.
We invite our customers upon receipt to check in the presence of the deliveryman, the number of packages and the condition of the package contents. In case of breakage, the customer must refuse receipt of the package and inform us as soon as possible. Acceptance of the package, even if the merchandise is damaged, constitutes acceptance of the delivery. Thus, no recourse is possible either with the delivery services or with the Nikka Zubon site. In the event of non-receipt of the package, the customer must make a complaint directly to the carrier.
Customs charges may be claimed upon receipt of the package by the competent services. These costs are the responsibility of the customer. For more information, we recommend that you consult the current customs tariffs.