Shipping policy

Shipping cost

Shipping costs are calculated based on the grammage as follows,

- For all orders weighing up to 2kg, 12 euros incl.

- For all orders over 2kg, 20euros TTC

Shipping

Following the validation of the order, we ship the orders within 7 working days. We send an email to our customers during shipment with the package tracking number if applicable. If necessary, we will ship the order in several packages.

Delivery

We deliver to the following countries via Japanese Post:

  • Germany
  • Belgium
  • Canada
  • Denmark
  • Spain
  • France
  • Guadeloupe
  • Italy
  • Japan
  • Luxembourg
  • Monaco
  • Norway
  • Netherlands
  • Portugal
  • UK
  • Sweden
  • Swiss

    Service

    Delivery time* Package tracking
    International e-packet about 7 days Included
    International Parcel Post about 7 days Included

    * Delivery times are indicative and not contractual.

    * Guadeloupe being in a specific area for the carrier"La Poste", delivery times are indefinite.

    Reception  

    We invite our customers upon receipt to check in the presence of the deliveryman, the number of packages and the condition of the package contents. In case of breakage, the customer must refuse receipt of the package and inform us as soon as possible. Acceptance of the package, even if the merchandise is damaged, constitutes acceptance of the delivery. Thus, no recourse is possible either with the delivery services or with the Nikka Zubon site. In the event of non-receipt of the package, the customer must make a complaint directly to the carrier.

    Customs fees 

    Customs charges may be claimed upon receipt of the package by the competent services. These costs are the responsibility of the customer. For more information, we recommend that you consult the current customs tariffs.

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