Terms of service

General clause

Our sales are subject to these general conditions which prevail over all purchasing conditions, unless expressly written down by us. All orders placed with the Nikka-Zubon site constitute acceptance of these General Conditions of Sale. These conditions may need to be modified in the event of an update. The conditions below are subject to Japanese law.

The society  

The site https://www.nikka-zubon.com is designed by the company Nikka Zubon.

Located at:564-0071 Nishinosho-cho 11-2, Suita, Osaka, Japan

Publication  

The photos and texts presented in our catalogs and publications are, as far as possible, true to reality, they are informative and are not contractual. The customer may exercise his right of return in the event of a significant deviation.

Products  

The products in the catalog are available while stocks last. In this respect, the product offer available on the Nikka Zubon site is modified according to our supplier constraints. However, if a product ordered is out of stock, we systematically get in touch with our customers by email. We can thus define, with his agreement, if we make a refund or a credit.

Ordered

    The validation follows the following diagram:1- Selection of the product, 2- Filling in of personal details, 3- Verification of information, 4 - Choice of the secure payment method.

    Then we send by email a summary of the order validating.

    Special case:for"made-to-measure purchases", upon receipt of the confirmation email, the customer is invited to provide the information necessary for the proper preparation of the order (sizes).

    Prices and payment terms

      Price 

      The prices displayed are in euros excluding postage and customs.

      Shipping fees 

      Shipping costs are calculated according to the order. These are visibly displayed before payment and validation of the order. The shipping costs are the responsibility of the customer.

      Customs fees 

      Customs charges may be claimed upon receipt of the package by the competent services. These costs are the responsibility of the customer. For more information, we recommend that you consult the customs tariffs in force in each country. 

      Payment 

      Bank data is recorded via Shopify payments and PayPal, in an encrypted and secure manner. No bank details pass through the Nikka Zubon site.

      For more information, we invite you to consult the security policy of the PayPal site:accessible here .

      Shipping and delivery of orders

        Shipping  

        Following the validation of the order, we ship the orders within 7 working days. We send an email to our customers during shipment with the package tracking number if applicable. If necessary, we will ship the order in several packages.

        Delivery

        We deliver to the following countries via Japanese Post:

        Germany, Belgium, Canada, Denmark, Spain, France, Guadeloupe, Italy, Japan, Luxembourg, Monaco, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland

        Service Delivery time* Package tracking
        International e-packet about 7 days Included
        International Parcel Post about 7 days Included

        * Delivery times are indicative and not contractual.

        * Guadeloupe being in a specific area for the carrier"La Poste", delivery times are indefinite.

        Reception 

        We invite our customers upon receipt to check in the presence of the deliveryman, the number of packages and the condition of the package contents. In case of breakage, the customer must refuse receipt of the package and inform us as soon as possible. Acceptance of the package, even if the merchandise is damaged, constitutes acceptance of the delivery. Thus, no recourse is possible either with the delivery services or with the Nikka Zubon site. In the event of non-receipt of the package, the customer must make a complaint directly to the carrier.

        Right of return

          All our customers have 14 days to change their minds from receipt of the package. To do so, he must send us an email to the address nikkazubon@gmail.com accompanied by the number (s) of the order, the item code (s) and the quantities concerned.

          Upon receipt of the request we will send by return email the terms of return.

          In the following type of case:

          - The customer wishes a refund following legitimate reasons. After verification of the receipt of the return of the package returned by the customer (the return costs will be borne by the customer); we will refund depending on the payment method used when ordering.

          - The customer wishes an exchange of variation (size or color) of product. After verification of the receipt of the return of the package returned by the customer (the return costs will be borne by the customer); we exchange it, we bear the cost of the return. (valid only for the first return, other returns will be the responsibility of the customer)

          Intellectual property

            All data produced by Nikka Zubon is its property. Any total or partial reproduction of our site is strictly prohibited and will result in legal proceedings.

            Data protection

              N ikka Zubon respects the privacy of its customers. The data collected is not passed on to third parties. Nikka Zubon does not collect information about credit cards used for payment.

              In accordance with the amended law"Informatique et Libertés"of 6 January 1978, you have the right to access and rectify information concerning you. You can access your information by contacting:nikkazubon@gmail.com You can also, for legitimate reasons, oppose the processing of your data.

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