Shipping policy

ORDER PROCESSING:

We ship from Osaka, JAPAN.
We process orders within 7 days. Expect an email within 7 days to let you know your order is on the way.

SHIPPING WITHIN JAPAN:

We offer $5 flat rate shipping to Japan. 
We also offer free shipping for orders over $300.

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries:

 

Asia

Hong Kong, Indonesia, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam

 

North America

Canada, Mexico, USA

 

Oceania

Australia, New Zealand

Europe

Austria, Belgium, Czech, Denmark, Finland, France, Germany, Greece, Guadeloupe, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, UK

Africa

Madagascar, Reunion

 

South America

Argentina, Brazil

 

Shipping rate and Estimated delivery time:

Area	Estimated delivery time	Price (~$300)	Price (Over $300)
Asia	5 to 10 business days	$10	Free
North America, Oceania	6 to 14 business days	$10	Free
Europe	6 to 14 business days	$10	Free
Africa, South America	10 to 20 business days	$20	Free

Delivery may be delayed due to weather, customs procedures and destination country circumstances.

 

CUSTOMS DUTIES AND VAT:

Our shop does not collect customs duties and import taxes (Sales Tax, VAT etc). Please understand that these fees may be incurred upon receipt, as the price is determined after the product arrives in your country and clears customs.

For more information, we recommend you to consult the current customs tariffs of your county.

 

IF THE PRODUCT IS DEFECTIVE OR DAMAGED:

In the event that your order arrives defective or damaged, please contact us with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at info@nikka-zubon.com.